Course curriculum

  • 1

    Chapter 1 - How Best to Deal with Difficult People: Residents, Employees and Resident Family Members

    • Lesson A - What This Course Entails

    • Lesson B - Situations That May Arise That Require Using Learned Training Methods

    • Lesson C - The Best Solutions to Confront & Handle People

    • Lesson D - Steps to Prepare Yourself to Deal with & Handle Difficult People - Visualization

    • Lesson E - Documenting a Plan or List of Points Needed to Support Your Goal

    • Lesson F - Steps to Prepare Yourself to Deal with & Handle Difficult People - Another Type of Visualization

    • Lesson G - Dealing With a Confrontational Resident Family Member
  • 2

    Chapter 2 - ***REVIEW QUESTIONS***

    • How Best to Deal with Difficult People