Course curriculum

  • 1

    Chapter 1: How Best to Deal with Difficult People: Residents, Employees and Resident Family Members

    • Lesson 1-A: What This Course Entails

    • Lesson 1-B: Situations That May Arise That Require Using Learned Training Methods

    • Lesson 1-C: The Best Solutions to Confront & Handle People

    • Lesson 1-D: Steps to Prepare Yourself to Deal with & Handle Difficult People - Visualization

    • Lesson 1-E: Documenting a Plan or List of Points Needed to Support Your Goal

    • Lesson 1-F: Steps to Prepare Yourself to Deal with & Handle Difficult People - Another Type of Visualization

    • Lesson 1-G: Dealing With a Confrontational Resident Family Member
  • 2

    Chapter 2: ***REVIEW QUESTIONS***

    • Lesson 2-A: Chapter Review - How Best to Deal with Difficult People