Introduction
Lesson 1A – Redefining Customer Service in the Pharmacist’s Role
Staff Training • Michigan AFC • Pharmacy Customer Service
Master essential customer service skills specific to the pharmacy setting to enhance patient satisfaction and create lasting relationships.
Learn service approaches that improve the pharmacy experience and help patients feel respected, heard, and supported.
Strengthen pharmacist-to-patient communication skills that promote trust, clarity, and positive outcomes.
Explore ways to create lasting relationships through professionalism, consistency, and strong customer service habits.
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Pharmacists and pharmacy professionals who want to improve service quality, patient communication, and relationship-building in the pharmacy environment.
It focuses on customer service skills specific to pharmacy practice, especially those that enhance patient satisfaction and long-term trust.
Yes. It is offered through Direct Care Training & Resource Center, Inc.’s Thinkific learning platform.
Yes. The current course page shows an option to enroll for free.
