Who should take this course?

Michigan Adult Foster Care (AFC) owners, administrators, admissions coordinators, and staff who collaborate with real estate agents and brokers for placements—as well as agents/brokers serving seniors, special-needs clients, and care providers.

You’ll learn empathy-first communication, structured intake and follow-up, conflict and complaint resolution, ethical marketing and disclosure, and how to align agent–broker–provider expectations to improve client experiences and outcomes.

Does this count toward Michigan AFC CEUs?

Yes—this course is part of Direct Care Training & Resource Center, Inc.’s Michigan Adult Foster Care CEU catalog and is designed to support ongoing continuing education needs for AFC personnel.

Do I receive a certificate?

Yes. Upon successful completion you can download a certificate suitable for training files and personnel records.

Is there an on-site training option?

Yes. If you would like this taught on-site over three days or prefer a customized digital rollout, email onlinelearning@directcaretraining.com.

REP Course 103 Real Estate Professional CEUs: Real Customer Service for the Real Estate Agents

Customer Service in Real Estate

Elevate every interaction—from first inquiry to successful placement. This Michigan AFC CEU course translates real-world customer service practices into clear, person-centered steps for agents, brokers, and care providers. Build trust, resolve issues quickly, and align expectations to serve residents and families with excellence.

Empathy & Communication

Make Every Conversation Count

Use empathy, plain-language updates, and proactive follow-through to reduce anxiety and strengthen trust with families, agents, and community partners.

Structured Intake

Friction-Free First Impressions

Adopt a repeatable intake and tour process that captures needs, sets expectations, and transitions prospects smoothly to decisions and next steps.

Resolution & Retention

Handle Complaints with Confidence

Apply calm de-escalation, fair remedies, and transparent documentation to convert problems into loyalty and positive word-of-mouth.

What You’ll Gain

Customer-first scripts and email templates for inquiries, tours, and follow-ups
Practical frameworks for complaint handling and service recovery
Ethical outreach and disclosure practices aligned with AFC operations
Stronger agent–broker–provider collaboration and referral outcomes
Downloadable certificate upon completion for personnel records

Start Learning

Part of Direct Care Training & Resource Center, Inc.’s Michigan Adult Foster Care CEU catalog. For a customized on-site version, email [email protected].