Chapter 1: Section A - How it Should be Defined.
Chapter 1: Lesson B - What Quality Customer Service is Not.
Chapter 1: Lesson C - Confidentiality and Privacy in Customer Service
Chapter 1: Lesson D - The Role of Proper Decorum
Chapter 1: Lesson E - Where Does Your Temperament Fit In?
Chapter 1: Lesson F - The "Blamer"
Chapter 1: Lesson G - The Role of the Nurse Practitioner
Chapter 1 - Lesson H: The Role of the Medical Assistant
Chapter 2: Lesson A - The Medical Practice
Chapter 2: Lesson B - Article - Am I Really Patient Focused?
Chapter 2: Lesson C - The Pharmacy
Chapter 2: Lesson D - Radiology
Chapter 2: Lesson E - The Inpatient Hospital
Chapter 2: Lesson F - How Responsible Attendance Management Fits
Chapter 2: Lesson G - Sanitation Protocol
Chapter 3: Lesson A - Impatience
Chapter 3: Lesson B - Retaliation
Chapter 3: Lesson C - Avoidance
Chapter 3: Lesson D - Overall Keys to Success
Chapter 4: Lesson 1 - So Let's Look Back
