Course curriculum
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1
Chapter 1 - Customer Service Defined and Relation to Pharmacy Environment
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Chapter 1 - Lesson A: Customer Service in General
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Chapter 1 - Lesson B: The Relationship to the Pharmacy
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2
Chapter 2: Foundations of Customer Service in Pharmacy
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Chapter 2 - Lesson A: Understanding Your Role in Patient Satisfaction
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Chapter 2 - Lesson B: Effective Communication Techniques for Pharmacy Technicians
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Chapter 2 - Lesson C: Customer Service and Patient Privacy: The Connection
FREE PREVIEW
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3
Chapter 3: Managing Challenging Interactions
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Chapter 3 - Lesson A: De-escalating Difficult Situations and Handling Complaints
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Chapter 3 - Lesson B: Responding Professionally to Prescription Delays and Errors
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4
Chapter 4: Building Trust Through Empathy and Confidentiality
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Lesson A: Demonstrating Empathy in Patient Interactions
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Lesson B: Respecting Patient Privacy and Confidentiality
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5
Chapter 5: Enhancing Customer Service with Technology and Efficiency
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Lesson A: Leveraging Pharmacy Technology to Improve Patient Experience
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Lesson B: Time Management and Workflow Techniques for Superior Customer Care
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6
Chapter 6: Learning Product Review / Post-Test
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Lesson A: Post-Test
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