Course curriculum

  • 1

    Chapter 1 - Customer Service Defined and Relation to Pharmacy Environment

    • Chapter 1 - Lesson A: Customer Service in General

    • Chapter 1 - Lesson B: The Relationship to the Pharmacy

  • 2

    Chapter 2: Foundations of Customer Service in Pharmacy

  • 3

    Chapter 3: Managing Challenging Interactions

    • Chapter 3 - Lesson A: De-escalating Difficult Situations and Handling Complaints

    • Chapter 3 - Lesson B: Responding Professionally to Prescription Delays and Errors

  • 4

    Chapter 4: Building Trust Through Empathy and Confidentiality

    • Lesson A: Demonstrating Empathy in Patient Interactions

    • Lesson B: Respecting Patient Privacy and Confidentiality

  • 5

    Chapter 5: Enhancing Customer Service with Technology and Efficiency

    • Lesson A: Leveraging Pharmacy Technology to Improve Patient Experience

    • Lesson B: Time Management and Workflow Techniques for Superior Customer Care

  • 6

    Chapter 6: Learning Product Review / Post-Test

    • Lesson A: Post-Test